Ski Lift Attendant/Operator – Winter 2023-2024

Job Description

Department: Lift Operations Department

Full Time or Part Time Seasonal, Hourly

Effective Date: August 2023

General Duties: The Lift Attendant’s primary duties include ensuring that all guests have a valid lift ticket, assisting properly ticketed guests in loading and unloading ski lifts while maintaining safe conditions in and around lift terminals, setting up and taking down corrals, and ensuring positive guest relations with each rider. All team members must be on constant alert for any unsafe conditions and work behaviors. This will involve, but not be limited to, periodic inspections of work and public areas. Follow up notification will be done to correct the condition or practice at the earliest possible opportunity.

Essential Responsibilities:

• Check each guest for proper ticket/season pass by use of a ticket scanner
• Operate lift, load/unload passengers to/from lift in a safe and efficient manner
• Build corrals using diagrams according to predicted skier visits and tear corrals down each evening as directed
• Direct corral traffic as needed
• Always keep the corral and terminal area clean and orderly to promote safety
• Perform snow maintenance on ramps, terminal area, corral, and other areas as needed
• Perform daily lift inspections
• Promote positive guest relations with riders and co-workers
• Serve as lift operator as needed
• Gain thorough understanding of all aspects of Ski Big Bear to function as an information source for guests
• Ask questions of supervisor and/or co-workers for clarification of procedures or knowledge.
• Meets company’s requirements for appearance, attendance, and punctuality.
• Required to be in uniform daily.
• Follow and comply with OSHA standards as defined by company policy and procedures.
• Report any injury and/or unsafe working conditions to the operator, supervisor, or manager ASAP.

 Qualifications:

• Minimum two years of high school, trade school or equivalent
• One year’s experience working with the public/guest relations, preferred
• Ability to speak clearly and communicate thoroughly with customers and co-workers
• Ability to drive/travel or otherwise get to work even in wintry conditions
• Willingness to work holidays, night skiing shifts and weekends as requested by the Manager
• Ability to provide accurate information and maintain a good attitude during stressful situations
• Must be at least 18 years of age to operate equipment
• Ability to lift up to 50 pounds occasionally
• Ability to work while standing for extended periods of time, up to 12 hours
• Ability to engage in repetitive body motion involving upper body torque during the loading of guests in chairs and shoveling snow at loading and unloading stations
• Ability to dress appropriately and work under varying weather conditions

Job Relationships:

• Reports to: Lift Managers, Supervisors, and Operator
• Interrelationships: Works closely and communicates effectively with all Lift and Mountain Operations department employees, Ski School, Patrol, Guests, and other mountain personnel.

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Recreation Management Corporation at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.